General Information and Frequently Asked Questions Frequently Asked Questions (FAQs) - Standard Installations Q: Do I need a telephone line? A: No – Castles Wireless Internet doesn’t require POTS (Plain Old Telephone Service) like dialup or DSL. The Motorola Canopy Radio unit (antenna) on your roof is connected to a network router via a CAT5e (Ethernet) network cable. Q: Where do you install the antenna? A: To receive and transmit a wireless signal you must have direct line-of-sight (LOS) between the broadcast tower or a local relay point.  We must locate the roof unit where we have LOS. We attempt to install the unit in a location that achieves LOS, is reasonable close to where the cable will enter the house – and as out of sight as possible. Some customers chose to install a pole in the ground and run cable to their house.  We recommend 1.5” EMT conduit. We can mount to almost any solid structure. However, the structure must be secure and not be able to rotate or sway in the wind. Q: What does the roof-top unit look like? A: See the picture to the right. Q: How long does your typical wireless installation take? A: A typical installation takes between 2 and 3 hours. Q: Do I own the equipment? A: Castles owns and maintains the Motorola wireless equipment supplied at installation. If we provide a router (which we normally do) at time of installation, we will replace the router (during the first year only) if it’s found to be defective. Q: Can I get Castles Wireless at my location? A: To request a free site survey, please complete the survey form. Q: Can I do the installation myself? A: No.  First, for your safety we don’t allow it.  The equipment must be properly (and solidly) installed. The equipment provided is loaned to you, is very expensive and me must make sure that the properly rated exterior cable is used as is a special spark protection unit. And – we must align the equipment properly to give you the best possible service. P.O. Box 2368 Vacaville, CA  95696 (707) 455-3401

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